What to Expect

What to Expect

What to Expect at Our Animal Hospital Serving Durham and Chapel Hill

Welcome to New Hope Animal Hospital! Our caring, compassionate staff is excited to welcome you and your pet into our veterinary family. We strive to provide exceptional service for each and every visit. Whether your pet needs a wellness exam or specialized care, you can depend on our veterinary care team. If you are new to our animal hospital, this page is designed to give you more information on how to select a veterinarian, an overview of our different services, and what to expect during your first visit.

Get to Know Our Durham Veterinarians


When selecting a veterinarian, both you and your pet should feel comfortable with the animal hospital you choose. At our animal hospital, we strive to create a relaxed, family-friendly environment. While we maintain high standards of professional integrity, we also want pets and their owners to feel comfortable relaxing in our waiting room and exam rooms. We work hard to earn your trust, and we are honored to be the first-choice veterinary care provider for Durham and Chapel Hill pets.

During your first visit to our animal hospital, our friendly receptionist will greet you with a smile and invite you to relax in our comfortable waiting room. If your pet has previously visited another vet, we ask that you bring a copy of your pet’s vaccination records and latest wellness exam. If you do not have access to this information or if your pet has never visited a vet before, we will perform a full physical exam and vaccinate your pet if needed.

Our veterinarian recommends an annual wellness exam for all pets. During this exam, we perform a full physical from head to tail. We will check your pet’s teeth, take diagnostic blood work, and take a fecal sample to check for parasites if indicated. The annual appointment is an opportunity for you to ask our vet any questions that you may have about your pet’s care. From spay/neuter animal surgery to nutrition counseling, we are happy to address any of your pet care concerns.

Our extensive network of local veterinary specialists ensures that your pet will always receive the highest quality care possible. If needed, our veterinarians are happy to contact one of our specialists for a second opinion or advanced care, such as specialized animal surgery.

In the event of a veterinary health emergency, we are available during regular hospital hours to treat your pet for urgent care matters. You can bring your pet directly to our animal hospital; there’s no need to schedule an appointment. If possible, please call us while you are en route; this way, we can have an emergency vet team ready to assist your pet upon arrival.

Choosing the right animal hospital ensures that your pet receives the critical care he needs to live a long, healthy and active life. We look forward to getting to know both you and your pet!

Contact Us Today

We look forward to hearing from you.

Hospital Hours


9:00 am-6:00 pm


9:00 am-6:00 pm


9:00 am-1:00 pm


9:00 am-6:00 pm


9:00 am-6:00 pm





Our Location

Visit us today


Read what our happy pet owners have to say!

  • "Dr. Windram is such a great veterinarian! He always takes the time to follow up visits with a call, and is so patient with my high-stress, vet-anxious dog. I only wish I could get this kind of medical care for myself!"
    Terri R. (via Facebook)
  • "I've been going here for about 4 years with my dog. The staff is kind and loving towards the animals and very friendly and professional."
    Liz T. (via Google)
  • "Our dogs have gone here for nearly a year now and all the doctors and staff are friendly, knowledgeable and thorough. Great clinic all around."
    Kyle C. (via Google)
  • "Dr. Bush is the most amazing and thorough veterinarian I have ever encountered. She is a true professional and cares equally for both her patients as well as their owners."
    Marnie S. (via Google)
  • "My pets have been cared for by the folks at New Hope for years now. Best vet practice in Durham hands down!"
    Kelli G. (via Facebook)

Featured Articles

Newsletter Signup